Transform Your Mental
Wellness Journey

Last Updated: September 25, 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Personal details (name, email, phone number)
• Health information relevant to therapy sessions
• Session notes and treatment records
• Communication preferences

2. How We Use Your Information

Your information is used to:

• Provide professional psychological services
• Maintain treatment records as required by law
• Communicate about appointments and treatment
• Comply with legal and regulatory requirements

3. Data Protection (India)

We comply with the Digital Personal Data Protection Act, 2023 and maintain:

• Strict confidentiality of all client information
• Secure storage of digital and physical records
• Limited access to authorized personnel only
• Regular security audits and updates

4. Information Sharing

We do not share your information except:

• With your explicit written consent
• When required by law or court order
• In case of imminent danger to self or others
• For insurance claims (with your consent)

5. Your Rights

Under Indian data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion (subject to legal requirements)
• Withdraw consent for data processing

6. Contact Information

For privacy concerns, contact us at: consult.upasnashil@gmail.com

Last Updated: September 25, 2025

1. Session Cancellations

• 24+ hours notice: Full refund or rescheduling
• 12-24 hours notice: 50% refund or rescheduling
• Less than 12 hours: No refund (emergency exceptions considered)

2. Package Refunds

• Unused sessions: Prorated refund available
• After 2 sessions: No refunds available
• Sessions 1-2 only: Full refund for remaining sessions with 24-hour notice

3. Assessment Services

• Once assessment begins: No refund
• Before assessment starts: Full refund with 48-hour notice
• Report delivery delays: 20% discount on next service

4. Emergency Situations

Full refunds considered for:

• Medical emergencies (documentation required)
• Therapist unavailability
• Technical issues preventing online sessions

5. Refund Processing

• Processed within 7-10 business days
• Refunded to original payment method
• Bank processing may take additional 3-5 days

6. Contact for Refunds

Email: consult.upasnashil@gmail.com | Phone: +91 8484846980

Last Updated: September 25, 2025

1. Professional Services

Hey Upasna provides professional psychological services including:

• Individual and couples therapy
• Psychological assessments
• Workshops and training seminars
• Online counseling services

2. Client Responsibilities

• Provide accurate information
• Attend scheduled appointments
• Follow treatment recommendations
• Maintain confidentiality of other clients
• Pay fees as agreed

3. Therapist Responsibilities

• Maintain professional standards
• Ensure confidentiality
• Provide evidence-based treatment
• Respect client autonomy and dignity
• Maintain appropriate boundaries

4. Confidentiality

All sessions are confidential except in cases of:

• Risk of harm to self or others
• Child abuse or neglect
• Court-ordered disclosure
• Client's written consent

5. Emergency Situations

For mental health emergencies:

• Emergency services: 112
• Visit nearest hospital emergency room
• KIRAN Mental Health Helpline: 1800-599-0019 (24/7)
• Vandrevala Foundation: 9999-666-555 (24/7)
• AASRA Suicide Prevention: 91-9820466726 (24/7)
• iCALL Psychosocial Support: 022-25521111 (Mon-Sat, 10 AM-8 PM)

6. Limitation of Liability

Services are provided in accordance with professional standards. Results may vary, and therapy requires active participation from the client.

7. Governing Law

These terms are governed by Indian law and regulations of the Rehabilitation Council of India (RCI).

8. Contact Information

Questions: consult.upasnashil@gmail.com | +91 8484846980